We care very much about your data, it is important to us that you know how we use it. In order to comply with the GDPR, we have updated our privacy policy. This privacy policy explains how My Place Property Consultants Limited, t/a myplace Estate Agents, the controller of your data, use any personal information that is collected about you when you use our website and any services or systems therein.
Manage your Communication Preferences
You can opt-out of receiving property alerts, marketing information, and communications from us at any time. Just click on Manage My Preferences on the bottom of our email communications to you. Alternatively, if you have any questions about our privacy policy, or if you want to update the information we hold about you, please Contact Us.
How we get the personal inforamtion and why we have it
The information you give us:
We will collect the information that you give to us when you choose to fill in a contact form on our website, you may also be asked to provide information about yourself such as your:
◆ Name
◆ contact details
◆ telephone number
◆ email address
◆ preferred contact method
◆ details about the property type you are looking for
◆ details about the property that you are wanting valuing
We will only use the information you give us, to respond back to you about your enquiry. Unless you tell us otherwise, we will assume that if you have provided us with your telephone number, email or property address on your enquiry, we have consent from you, to communicate with you by these methods.
This is different to “the information you give us” because it relates to technical data that we collect while you are visiting our website. We may collect technical information that has the potential to identify you, such as:
◆ the internet protocol (IP) address used to connect your computer to the internet
◆ browser type and version
◆ timezone setting
◆ browser plug-in types and versions
◆ operating system and platform
Any personal data that you have submitted through our website or by any other method of communication will be retained by myplace Estate Agents. We may retain your data for a longer period of time if you choose to engage myplace Estate Agents in the provision of goods and services.
How we use the technical data we collect from your visit to our website:
◆ to identify patterns that we can use in our marketing strategy and to help us develop, administer, support and improve our services and features and adverts
◆ to conduct reviews that assist us in the improvement and optimization of our website
◆ to ensure that content from our website is presented in the most effective manner for you and for your computer
◆ to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes
How do we store your data and for how long?
All personal data is stored securely in accordance with the principles of the General Data Protection Regulation 2018, the Data Protection Act 2018 and the Privacy Electronic Communications Regulations 2003.
Data that is submitted by you to us through any method of communications, may be retained for up to 12 months. Unless we are providing you with the supply of goods and services, in which case we may be obliged or permitted by law to retain your data for a longer period. We will then dispose your information by secure means.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at [email protected] , 01909 304 126 or via post at The Matrix, Nobel Way, Dinnington, S25 3QB if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at [email protected]
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk